Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take to process and ship my order?
Most orders ship within 1–2 business days from our Virginia facility. You’ll receive tracking details by email as soon as your order leaves our warehouse.
Do you offer free shipping?
Yes — all U.S. orders over $80 ship free. Orders under $80 are calculated at checkout based on carrier rates.
Do you ship internationally?
We ship to most countries. International shipping costs and delivery times are shown at checkout. Note: customs duties or VAT fees are the responsibility of the customer.
What is your return policy?
We offer a 30-day return window on unused items in original condition. Customers are responsible for return shipping costs. Refunds are processed within 5–7 business days of receiving the item.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after it’s placed?
If your order hasn’t shipped yet, reach out to service@primoworkz.com as soon as possible. Once an order is shipped, it cannot be changed or cancelled.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, and Google/Apple Pay. Financing options may also be available at checkout.
I didn’t receive my confirmation email. What should I do?
Please check your spam folder first. If you still don’t see it, contact us at service@primoworkz.com and we’ll resend it.
Do you offer Military or First Responder discounts?
Yes, we provide 10% off to all active duty military, first reponders, and veterans. Simply confirm your credentials with GovX in the shopping cart to receive your discount code.
Products
Below are some common questions about our products
Do Primo Workz armrests fit my vehicle?
Our armrests are designed as a universal fit for most trucks and SUVs, with flexible steel plates that adjust to your door panel. Check your product page for fitment notes or contact support for confirmation.
What materials are used in your products?
We use rugged canvas, heavy-duty ripstop, and steel reinforcement plates where needed. Products are designed to handle daily use, pets, and overland conditions.
Do your products come with a warranty?
Yes — all Primo Workz products are covered by our one-year warranty against manufacturing defects. If you ever have an issue, reach out to our support team with photos and order details.
Do you make custom or dealer orders?
Yes — we welcome dealer inquiries and bulk orders. Contact service@primoworkz.com to learn more about wholesale partnerships.
Still have questions? Get in touch.
Customer Support Info:
Phone: 534-354-9280
Email: Service@primoworkz.com
Chat: Click the icon at the bottom right of your screen
Support Hours:
Monday - Friday 9 AM – 5 PM PST
Saturday and Sunday: Closed
If you catch us after hours, we’re probably out on the road or wrenching on a rig. Leave a message or give us a shout during our normal hours, and we’ll take care of you ASAP.
